Terms & Conditions

Packing & Delivery.
The price quoted to you is inclusive of Value Added Tax (at the prevailing rate at the time of sale) and delivery to a mainland UK address. Prices for other destinations can be estimated using the Fedex calculator on their web site. Each cue (including extension) will weigh no more than 2kg.

The method of delivery is at our discretion. Any specific requests by customers will be considered and may be accepted subject to possible additional charges.

Description of Goods
All sizes, weights, colours or any specifications given are approximate only.

Return of Goods
Because of the nature of the product, we cannot accept returns of goods other than for manufacturing faults. Customers must return them at their own risk and expense within 10 days of receipt. Any such returns must be notified to us in advance.

Payment
We accept payment by various credit and debit cards.

International Orders
For international orders, we can only send goods to the billing address of the respective cardholder. In some countries, we are unable to perform card checking and will require you to fax confirmation of the billing address i.e. the top portion of a recent statement.

For sales to certain countries, Value Added Tax will not be applicable and the price of your order will be reduced accordingly.

Any import duties in the country of destination are your responsibility and we cannot estimate the amount of such charges.

Ownership of Goods
The seller retains the title to all the goods supplied to the buyer until all have been paid in full. In case of default by the customer the company may (whether with or without previous notice) itself take repossession of the goods and the Company is in such circumstances irrevocably authorised by the customer to enter any of the customers premises for the purpose or removing goods. If not withstanding that the property in and ownership of the goods has not passed to the customer the customer shall deal with the goods in such a manner as to pass to a third party a valid title to the goods, the customer shall hold the proceeds of such sale on trust for the Company. The responsibility for any loss or injury after the date of consignment prior to the property in the goods passing to the customer is accepted by the customer as Bailee.

Goods lost or damaged in Transit
All goods are at buyers risk as soon as they have been delivered. Once the goods have left our premises our liability is limited to the carriers terms and conditions of transportation unless prior insurance has been arranged. Advice of dispatch will be given by mailing an invoice or a delivery note to the customer. If goods fail to arrive within a reasonable period of time (maximum 7 days for UK sales and goods sent by air, maximum 14 days for Europe and 28 days for rest of the World) then the seller must be alerted immediately by the telephone and also by fax, letter or confirmed email so that steps can be taken to trace the consignment. When goods arrive they must be inspected carefully and damaged/faulty or missing goods reported within two working days. The Company can accept no responsibility thereafter. All outer packaging must be kept for inspection. It is the responsibility of the Assured to claim immediately on the carriers and to comply with the insurance claim procedures.

Delivery / Despatch dates.
We will always endeavour to meet our customers delivery requirements and any delivery/despatch dates are given in all good faith, but we cannot be held responsible for delayed delivery/despatch howsoever caused.

Dispute
Goods are supplied and orders accepted subject to English Law and English Court jurisdiction.